Streamlining Underwriting Reviews Without Delays
By Janessa Vanderheyden, Senior Underwriter, Monoline
When it comes to personal umbrella policies, efficiency and accuracy are everything.
At Monoline, we’ve built our platform to deliver automatic approvals for most applications, saving agents valuable time. However, there are certain cases that require a more detailed underwriting review. These include applications involving:
- Open liability claims
- Course of Construction (COC) on any residence
- Target Risk Individuals
For these situations, our application form allows applicants to provide additional information to help guide my underwriting decision. And here’s my promise to you: I’ll get back to you with a decision the same business day, often within just a few minutes.
Why Speed Matters
I know how much agents juggle every day. An underwriting decision that drags on can create a domino effect, delaying other tasks and frustrating clients who expect fast answers. Historically, underwriting approval has been a bit of a black hole, with applications disappearing into a faceless department, sometimes taking days or weeks for a decision. At Monoline, we’ve changed that process entirely.
Our platform is designed to instantly alert me the moment an application needs review, and I give it my immediate attention. As your Senior Underwriter, I prioritize efficiency and clarity because I know how critical both are to your workflow.
Personalized Service You Can Count On
When you submit a flagged application, you’re not sending it into the void. You’re sending it to me, Janessa Vanderheyden, and I take that responsibility seriously. I pride myself on being accessible, responsive, and thorough. If an application doesn’t meet our criteria, I’ll provide a clear explanation so you can confidently communicate next steps to your client.
As your Agent Ally, I’m here to support you with thoughtful reviews and quick decisions so you can deliver top-notch service to your clients.
What Agents Are Saying
Here’s what agents have said about their experiences with Monoline’s underwriting reviews:
It was SUPER easy! The way the system works and how clean the process is - even on the approvals for underwriting! So seamless and painless!
- April, Account ExecutiveIt is super easy. Mine had to go to underwriting for approval and they were very helpful and very speedy. I see a bright future for our relationship!
- Loretta, Senior Premier Account ExecutiveAnytime I reach out the Monoline people have always been able to answer my questions and were very helpful. I am looking forward to a great long relationship with Monoline.
- Darlene, Account Executive
Let’s Keep It Moving
At Monoline, agents are our top priority. Whether you need a fast approval or a deeper review, I’m here to make the process as seamless as possible. Have a tricky application? Feel free to reach out to me directly! I’m always happy to help.
Together, we can turn complex cases into quick wins and keep your desk clear for what matters most, serving your clients.
Janessa is a seasoned Senior Underwriter at Monoline, renowned for her exceptional communication and customer service. She previously honed her skills at Burns & Wilcox, establishing a solid foundation in underwriting. In addition to underwriting at Monoline, Janessa hosts a free "Meet Monoline with Jan" monthly webinar, offering live platform demos and interactive Q&A sessions. Her commitment to clarity and client engagement underpins her work, making her a pivotal force in enhancing the Monoline experience for personal lines account executives and their customers.
Sources:
Is An Umbrella Policy a Waste of Money: Stats & Coverage; Hotaling Insurance Services; April 1, 2024
